Return Policy

SuperCrafted is committed to providing the highest level of customer care. We gladly accept unworn, unwashed, unused or unaltered merchandise in resaleable condition (tags attached and packaging included) for a refund within 30 days of receipt. Please note that the shipping cost on the outbound shipment is not refundable. SuperCrafted does not cover the cost of return shipping for International Orders. Purchases made anywhere other than SuperCrafted.com are not eligible for our return policy.

If you have any questions, please feel free to email scyllaofficial@outlook.com.

How to return my items? Easy! Follow the steps below:

  • Email our Customer Care Team at scyllaofficial@outlook.com
  • Simply fill out this return form and place it in your package
  • Refunds will be made to the original form of payment. Exchanges and store credit are not available at this time.

Temporary Refund Notice: It may take longer than usual to process returns and issue refunds. Please allow 10 – 15 business days to process your return once it has been received and refund your original form of payment. Thank you for your patience.

Please note all items are subject to inspection. The cost of shipping is non-refundable, and if return is not in resaleable condition, the package will be returned to you and no refund will be issued if the guidelines above are not followed.

Due to an automatic ordering system, order modifications are no longer possible once your order has been placed online. As soon as your order is shipped out, you will receive a tracking email that will enable you to track your package.

If you experience a problem or receive a faulty item, please contact our Customer Care Team at scyllaofficial@outlookcom and include a photo of the defect for review, for orders placed on supercrafted.co. Our return policy does not cover damage caused by improper use and/or care, or accidents.

RETURN POLICY DETAILS - All items must be in resaleable condition. Products have a 30-day return window, valid for purchases after 4/15/25. Almost Perfect yoga mats are FINAL SALE and not eligible for return. Returns must be free from damage and dirt/marks.

Physical Product Returns

The following returns are not accepted:

  • Over 30 days since you received your order.
  • Item has been used, altered, cleaned, or damaged.
  • Tags or packaging are not included in return.

Apparel Returns

The following returns are not accepted:

  • Over 30 days since you received your order.
  • Item has been altered, washed, or damaged.
  • Tags or packaging have been removed.

Export Countries

SuperCrafted would be happy to offer returns and exchanges from countries outside of the USA and Canada, however, please keep in mind that the customer will be fully responsible for checking that all applicable duties and taxes would be charged to them directly if any should arise.

If SuperCrafted is requested to pay for additional taxes upon the arrival of your returned merchandise, we will refuse the parcel and it will be returned to sender.

Unauthorized Resellers

Please keep in mind all warranties and lifetime guarantees are voided if any products are purchased from unauthorized resellers on Amazon other than SuperCrafted or Amazon.com or Zappos. We are also unable to provide warranties for any items purchased through Ebay.

FINAL SALE Items

FINAL SALE POLICY: Items denoted as Final Sale are not eligible for exchange, credit or refunds. Price adjustments will not be provided to previous orders.

Not sure if your item is “FINAL SALE” please contact our Customer Care team.